333e Privacy Policy — Your Data, Your Rights

1. Information We Collect

When you register, use, or interact with the 333e platform, we collect personal information in the following categories. We collect only what is strictly necessary for each stated purpose, consistent with our data minimisation commitment.

1.1 Information You Provide Directly

When creating a 333e account or interacting with our services, you may provide us with:

• Identity information: Full legal name, date of birth, gender, and nationality as required for Know Your Customer (KYC) verification.
• Contact information: Email address and mobile phone number registered in Bangladesh.
• Residential address: Including district, division, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Identity documents: Scanned copies or photographs of your National ID card (NID), passport, or driving licence submitted for KYC verification.
• Payment information: Mobile banking account details (bKash, Nagad, Rocket, Upay), bank account numbers, and card details (Visa, Mastercard) used for deposits and withdrawals. Note: full payment card numbers are never stored on 333e servers — they are processed via our secure payment gateway partners.
• Communications: The content of any messages, support tickets, live chat conversations, or email correspondence you send to the 333e support team.

1.2 Information Collected Automatically

When you visit or interact with the 333e platform, we automatically collect certain technical and behavioural data:

• Device information: Device type, operating system, browser type and version, screen resolution, and language settings.
• Network information: IP address, approximate geolocation derived from IP, and internet service provider details.
• Usage data: Pages visited, games played, time spent on each section of the platform, betting and gaming activity logs, click patterns, and session duration.
• Transaction logs: Complete records of all deposits, withdrawals, bets placed, game outcomes, and bonus claims associated with your account.
• Cookie and session data: As described in the Cookies section below.

1.3 Information from Third Parties

333e may receive limited personal information about you from the following third-party sources:

• Payment providers: Transaction confirmation data and fraud flags from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard).
• Identity verification services: Results from KYC and anti-fraud verification checks performed by our third-party identity verification partners.
• Game providers: Game session data and RNG audit logs from our partner providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used for dispute resolution and fair-play auditing.

2. How We Use Your Data

333e uses the personal information we collect for the following specific, legitimate purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

333e will never use your personal data to make solely automated decisions that produce significant legal or similarly significant effects without providing you with the opportunity to request human review of that decision. You may opt out of receiving promotional communications from 333e at any time by contacting our support team or by following the unsubscribe link included in any marketing email.

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device by the 333e website when you visit. They enable the platform to recognise your browser, maintain your session while you are logged in, remember your preferences, and gather aggregated data about how players use the platform. 333e uses cookies in a limited and targeted manner — we do not engage in cross-site behavioural advertising or sell cookie-derived profiles to advertisers.

3.2 Types of Cookies Used by 333e

• Essential / Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate 333e, security tokens that protect your account from CSRF attacks, and cookies that remember your language and currency settings. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with the 333e website — which pages are most visited, where players spend the most time, and which features are most used. This data helps 333e improve the platform experience. No personally identifiable information is included in analytics data.
• Functional Cookies: Used to remember your preferences such as your most recently played games, display settings, and notification preferences, so that your experience is consistent across sessions.

3.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling essential cookies will impair or prevent your ability to log in and use core features of the 333e platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, and others all provide cookie management tools in their settings menus).

4. Data Sharing & Third Parties

333e does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes under any circumstances. We share your data only in the following limited, controlled situations:

4.1 Service Providers and Data Processors

333e works with a carefully selected set of third-party service providers who process personal data on our behalf, under strict contractual data processing agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC services used to verify identity documents and screen against anti-money-laundering watchlists.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers — who receive session identifiers and game-specific data necessary to operate their games within the 333e lobby.
• Cloud infrastructure providers: Hosting and data storage providers who maintain the servers on which 333e platform data is stored, under strict data security obligations.
• Customer support tools: Live chat and ticketing system providers used by the 333e support team to handle player enquiries.

All third-party data processors engaged by 333e are contractually bound to use your personal data only for the specific purpose for which it was shared, to apply appropriate security measures, and to delete or return data once processing is complete.

4.2 Legal and Regulatory Disclosures

333e may disclose personal data to law enforcement agencies, government authorities, regulatory bodies, or courts in Bangladesh or other applicable jurisdictions when legally required to do so — for example, in response to a valid court order, a law enforcement investigation into fraud or money laundering, or a mandatory reporting obligation. In such cases, 333e will disclose only the minimum data necessary to satisfy the legal requirement.

4.3 Business Transfers

In the event that 333e undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 333e will notify affected players via the registered email address prior to any transfer and will ensure that the acquiring entity agrees to honour the terms of this Privacy Policy.

5. Data Retention & Storage

333e retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate operational needs. The following retention periods apply to the main categories of personal data we hold:

• Account registration data (name, email, mobile number, date of birth): Retained for the lifetime of your account, and for a period of up to 5 years after account closure, in accordance with anti-money-laundering record-keeping obligations.
• KYC documents (NID, passport, proof of address): Retained for the lifetime of your account and for up to 5 years after account closure, as required by financial crime prevention regulations.
• Transaction records (deposits, withdrawals, bets, game outcomes): Retained for up to 7 years after the transaction date for financial audit and AML compliance purposes.
• Communications (support tickets, live chat, emails): Retained for up to 3 years after the last communication, for dispute resolution and quality assurance purposes.
• Analytics and usage data (anonymised): May be retained indefinitely in aggregated, anonymised form that cannot be attributed to any individual player.
• Cookie data: Session cookies expire at the end of your browser session. Persistent cookies expire within the period stated in our cookie settings, typically no longer than 12 months.

Upon expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you. Where deletion is requested by the player before the end of the retention period, 333e will delete all data that is not subject to a mandatory legal retention obligation and will anonymise the remainder.

6. Your Privacy Rights

As a 333e player, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that 333e holds about you, free of charge, in a readable format.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly through your 333e account settings.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Note that certain data must be retained for legal compliance reasons and cannot be deleted on request during mandatory retention periods.
• Right to Restriction of Processing: You may request that 333e temporarily restrict the processing of your data while a rectification or erasure request is being resolved, or where you contest the accuracy of the data we hold.
• Right to Data Portability: Where data is processed on the basis of your consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, and to opt out of receiving direct marketing communications from 333e at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

7. Data Security Measures

333e employs a multi-layered security architecture designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• Transport Layer Security (TLS 1.3): All data transmitted between your browser or app and the 333e platform is encrypted using the latest TLS standard, protecting it from interception during transit.
• Encryption at rest: Sensitive personal data and KYC documents stored on 333e servers are encrypted at rest using AES-256 encryption, ensuring that raw data cannot be read even if physical server security is compromised.
• Access controls: Access to personal data within 333e's systems is restricted to authorised personnel based on a strict least-privilege principle. All internal data access is logged and auditable.
• Two-factor authentication (2FA): 333e offers 2FA to all registered players to provide an additional layer of account security beyond the standard username and password combination.
• Penetration testing and security audits: The 333e platform undergoes periodic security assessments and penetration tests conducted by independent security professionals to identify and remediate potential vulnerabilities.
• Incident response: In the event of a data breach that is likely to affect player rights and freedoms, 333e will notify affected players without undue delay and will take immediate remediation steps to contain and resolve the breach.

While 333e implements robust security measures, no online system can guarantee absolute security. Players are strongly advised to use a strong, unique password for their 333e account, to enable two-factor authentication, and to never share their login credentials with any third party.

8. Changes to This Privacy Policy

333e reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, platform features, data processing practices, or operational requirements. When material changes are made to this policy, 333e will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the 333e homepage or in the player's account notification centre for a period of at least 14 days following the update.
• Send a notification to your registered email address where the changes materially affect your rights or the way we use your data.

Your continued use of the 333e platform after notification of a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected]. The most current version of this Privacy Policy will always be available at https://333e.org/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the way 333e handles your personal data, please contact our dedicated privacy support team at [email protected]. Our team is available in English, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will acknowledge all privacy-related enquiries within 1 business day.